10-Day Return Policy

You have 10 days after receiving your order to request a return.

Eligibility Requirements:

✔ Item must be unused, unopened, and in original condition with tags/packaging
✔ Proof of purchase (order receipt/invoice) required
✖ Perishable goods (food) & personal care items (beauty products) cannot be returned
✖ Sale items or gift cards are final sale

How to Initiate a Return

1. Contact Us within 10 days:

• Email: support@vrikshaorganics.com
• WhatsApp: ‎+91 78423 82999

1. If approved, we’ll email you:

• A return shipping label
• Instructions for package return
• Unsolicited returns will not be accepted

Damaged/Incorrect Items?

• Inspect your order immediately upon delivery
• Contact us within 48 hours if:
• Item arrives damaged
• You receive a wrong product
• Include photos/videos as evidence

Refund Process

• We inspect returns upon receipt
• Approved refunds will be processed to your original payment method

• Timeline:

• Refund approval: 1-3 business days
• Bank processing: 5-10 business days
• Note: Refunds are ONLY guaranteed for damaged/incorrect items. Other returns evaluated case-by-case.

Exchanges

We recommend:

1. Return the original item
2. Place a new order once return is accepted. (Faster than traditional exchanges)

Need Help?
Contact our support team for any return-related queries.
📧 support@vrikshaorganics.com
📱‎+91 78423 82999