Have a question? You may find an answer in our FAQs.
But you can also contact us:
Customer Services
Reach us on Instagram
Whatsapp Us: +91 97017 70003
Mon-Sat: 9:00 am – 6:00 pm
Send us an email: sales@vrikshaorganics.com
What is the estimated delivery time?
We usually dispatch most orders within 1 to 3 business days
The order will be shipped to you within 7 to 14 business days
Are there any shipping charges applicable on my order?
We have standard shipping charges for most addresses.
India shipping charges – A flat Rs.60 charge is applied to all orders below Rs.999, while there is free shipping for all orders above Rs.999.
Do you ship to “My Location”?
We provide express shipping throughout India.
My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
You can track the status of your package here, 24 hours after your order is dispatched from our warehouse.
How does the delivery process work?
Once our system processes your order, the products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
Can I return an item for refund?
If we receive a request for a refund, we would initiate a return request for the product to be picked up by our courier partners from your location.
In case the order is eligible for refund, we process refunds within 3-5 working days from the day when the return shipment is received by us. We will initiate the refund to the customer’s respective bank account in 3-5 working days.
We typically resolve all refund and return related queries within 1-2 working days of receiving a request.
Return will be done within 4-5 working days after the return related queries are resolved.
